Retrieval
System Comments
Comments will automatically be applied to chases and documents that were processed by our automated routing bot. Users will now be able to differentiate between chases and documents that were submitted by the bot vs. manually by a user.
Provider Statements > Timeline Enhancements
Retrieval users can now see the number of "Outstanding" chases as part of the provider-weekly statement correspondence, within the Address timeline.
Address GetNext Consistency
Retrieval users will no longer have to navigate back to My Work after clicking "Next Address" even if they changed the retrieval type of the Address. Users will always be assigned another address based on the retrieval-method queue they were originally working from. For example; if a PSR switches a provider site from PSR to "3rd Party" their next site will pull from the pool of addresses where retrieval type = PSR, rather than 3rd Party.
Document Intake Timeline > Committed
We now show dedicated comments within the Doc Intake timeline when pages from the same document are committed to a chase. The timeline comments includes the page range as well as the chase ID the document was committed to.
Bulk Actions
Bulk Changes: Chases > Display Client Chase Key in Validation Grid
We now display the client chase key within the validation grid when applying bulk changes to chases within the Bulk Action tool.
Bulk Changes: Chases > Request Date / Due Date
Users can now leverage bulk changes within the bulk action module to update the request date and/or due date for 3rd Party Chases.
Pend Code Manager
Lock and Unlock
Since certain pend codes directly affect workflows and are needed for medical record retrieval and abstraction. Some pend codes are now "locked", meaning a user cannot disable them. There are also some pends that can be 'Unlocked', meaning a user can enable/disable them.
Locked Codes (Enabled by default and cannot be disabled)
PC102, PC103, PC104, PC108, PC109, PC110, PC111, PC115, PC116, PC117, PC120, PC121, PC123, PC124, PC125, PC127, PC128, PC129, PC131, PC300, PC301, PC302, PC303, PC506, PC901, PC900, PC1005, PC1006
Unlocked Codes (Editable, can be enabled or disabled by an admin user)
PC100, PC101, PC106, PC107, PC119, PC126, PC130, PC600, PC1000, PC1001, PC1003, PC1004, PC1007, PC1012, PC1008, PC1009
Invoicing
Automatically associating a Chase ID with an Invoice
Our automation bot is now able to extract the chase ID from invoices we receive from CIOX, MRO, and ScanStat. We are leveraging this smart functionality to automatically populate chase IDs on invoice entries within the invoice module.
Audit Query Packages
Data Entry Screen Shot
We have updated our Audit Package creation service to pull in a screen shot of the pertinent data entry screen while compiling a measure/compliance package for clinical audits.
Package Creation
Package Output with Data Entry Screen Shot
Clinical
Audit Log
The Audit Log provides Clinical Managers with the ability to see a full/comprehensive audit sequence that includes all data entry changes that were entered throughout the lifecycle of a chase. This can be used if/when a Manager wants to review data entry competency, reconcile coder QA score, or if a user just wants to see full data entry history of a chase by each user. The audit log gets created as soon as a chase is submitted from MRR.
General > Chase Status
New Chase Reporting Status > Archived
We have expanded our Member File functionality to display a chase status of "Archived" for any chases that belong to an Archived Project.