Dashboard Name
Pends Summary
About This Dashboard
This dashboard shows information to help assist with Pend Management. Pends are segmented in this dashboard in various states, pend codes, measures, and types. Managers can view high-level pend information in their programs for and drill into different pend codes for determining areas of focus for pend resolution.
Project Type
HEDIS, IVA, Risk
Service Type
Full Service, Platform, Client Retrieval Only, Client Clinical Only
Intended User
Manager / Technical User
Best For
Monitoring Pends on a weekly basis.
What Information Can I Filter?
| Projects |
| Measures |
| AID |
| AID Group |
What do the Data Items Mean?
| Data Item | Description |
| Total Pends | Total Pends is the amount of pends in all of the four pend statuses - New, In Progress, Closed, Resolved |
| New Pends | New Pends is the amount of pended chases that have been created and require a user to update them |
| In Progress Pends | In Progress Pends is the amount of pended chases that have been updated and are actively being resolved |
| Closed Pends | Closed Pends is the amount of pended chases that were not able to be resolved and chases will not be retrieved |
| Resolved Pends | Resolved Pends is the amount of pended chases where the pend problem has been solved and chase collection was resumed |
| New & In Progress Retrieval Pends | New & In Progress Retrieval Pends is the amount of chases pended with retrieval reasons. They require action to resolve or close. Click number to drill down to detailed list |
| New & In Progress Clinical Pends | New & In Progress Clinical Pends is the amount of chases pended with clinical reasons. They require action to resolve or close. Click number to drill down to detailed list |
| Pends: Summary by Project | Pends: Summary by Project is a table that provides rows for each pend code in each project. It segments by Pend Status. This allows for fast segmentation and resolution of pends. Drill down on any number to return a detailed l of each pended chase at each AID. |
Pends: Summary by Address | Pends: Summary by Address is a table that provides rows for each AID (provider location) with Pends. It segments by Pend Status. This allows for fast segmentation and resolution of pends. Drill down on any number to return a detailed list of each pended chase at each AID. By default, it is sorted high to low by the number of New and In Progress Pends. |
| Pends: By Measure | Pends: By Measure is a table that provides rows for each measure with Pends. It segments by Pend Status. This allows for fast segmentation and resolution of pends. Drill down on any number to return a detailed list of each pended chase. |
| Pends: Pend Code by Measure | Pends: Pend Code by Measure is a table that provides rows for each Pend Code with Pends. It segments by Measure and is filtered to New and In Progress Pends. This allows for fast segmentation and resolution of pends. Drill down on any number to return a detailed list of each pended chase. |