Report Name
Call Count Detail Report
About This Report
This report will provide details around contacts attempt at a chase level. The user can see the first and last time an attempt was made both at the site and chase level.
Project Type
HEDIS, IVA, Risk
Service Type
Full Service, Platform, Retrieval Only, Clinical Only
Intended User
Manager/Technical User
Best For
Analyzing call assignments, the population of sites by call attempts, and site status. May also be used for end of season metrics like total calls per site.
Using This Report
- Download the report and use within Excel
- Apply filters/pivots to determine call prioritization
What Information Can I Filter?
| Project |
| Workflow Status |
What Do The Fields Mean?
| Field | Data Dictionary Definition |
| Client Name | Name of the Client |
| Project Name | The name associated with a project |
| Line of Business | The type of business associated with this chase: Medicare, Medicaid, Commercial |
| Product | Further detail for Line of Business, this can be Medicare HIOS number, a Plan ID or Health Plan |
| AID | Internal identifier (AID) associated with a chase address that has been cleaned/combined and added to the master document source table |
| AID Assigned To | User who got the AID assigned |
| AID Status | Contact status of an AID |
| Group Name | Name of the facility associated with a processed data load (master) address |
| MRCS Provider ID | The internal identifier applied to a service provider after clean up and deduplication is performed |
| Provider NPI | National Provider Identifier |
| Provider Name | Full name for the provider |
| TIN Number | Tax Identification Number (TIN) associated with the AID behind a chase |
| Chase ID | The internal identifier associated with a chase |
| Client Chase Key | The identifier provided by the client for a chase |
| Member ID | The internal identifier associated with a member |
| Client Member ID | The client identifier associated with a member |
| Member First Name | First name of the member |
| Member Last Name | Last name of the member |
| Member DOB | The date of birth of the member |
| Member Gender | The gender of a member |
| Chase Type | Defines whether or not a chase is an original chase (no parent chase id) or a pursuit |
| Expected Retrieval Method | The expected method to retrieve medical charts for a given chase |
| Measure | Determines the type of an associated chase, which indicates what the coder is seeking to validate |
| Current Process Step | The current workflow state of a given chase |
| Current Chase Status | The status of a chase, based upon its workflow status and pend and invoice status |
| Appointment Date | The scheduled date of physical/virtual chart retrieval |
| Commitment Date | Data item provides the appointment date when the document source is either 'EMR' or 'Field Tech', otherwise provides the commitment date |
| Pend Assigned To | The internal identifier associated with the user that a chase's pend is assigned to |
| Pend Code | An internal identifier for the various reasons that a chase may be pended, awaiting further action/or info to collect or code a medical record |
| Pend Status | Name associated with a given pend status |
| Pend Code Description | Description of a pend code |
| Special Handling | States whether AID has a unique set of needs (Yes or Blank) |
| Special Handling Reason | This AID has a unique set of needs |
| Co Retrieval Owner | This field explains which organization owns the chase retrieval |
| First Call Date | First contact date of an AID |
| Last Call Date | Last contact date of an AID |
| Days Since Last Call | Days Since last Call |
| Unique Day Contact Count | Unique day Call Count of an AID |
| Successful Fax Blast Count | Successful Fax Blast Count in an AID |
| Failed Fax Blast Count | Failed Fax Blast Count in an AID |
| Successful Call Count | Successful Call Count in an AID |
| Failed Call Count | Failed Call Count |
| Danger Countdown Date | Danger countdown date to make 5 calls |