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Special Handling Page Overview

Here you can view all Addresses that have been flagged as Special Handling.     

Special Handling Page Overview

  1. Stats: The stats act as quick filter for the table. Click any stat to see what Addresses need to be contacted, have already been contacted, are partially scheduled, Scheduled, or Past due. 
  2. Table: These are Addresses that have been flagged as Special Handling at Data Load or from an Address. The Special Handling table contains the following information: Address ID (AID), Provider Name, Phone Number, Project, Total Chases, Pends, Retrieval Type, Assigned To, Address Contact Status. All fields can be filtered. Information can be exported.
  3. Access an Address: To access an Address, click the AID number located in the first column of the table
  4. View Special Handling Reason
  5. Retrieval Type: See what retrieval type has been flagged
  6. Create New View: Create a custom view of your table. Select which columns you want to show or hide.

 

User Permissions
 
Administrator, Retrieval Leads, Retrieval Managers, Employee: If Permission Enabled

 


 Assign Address

  1. Locate Address ID (AID) on the table
  2. Click the 3-dot action button to the right of the table
  3. Select Assign Address
  4. Select User
  5. To finalize, click Assign
  6. To cancel, click Cancel


 


 

 

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